More about your pass

You may have some questions about mytravelpass. Below are some answers you might find helpful.

If this section does not answer your particular question call 0300 200 22 33 or email us using the contact form.

What is mytravelpass?

mytravelpass is a scheme funded by the Welsh Government to provide discounted bus fares to young people. It provides people in Wales aged 16 to 21 with approx 1/3 off their bus fare.

What does ‘approx 1/3 off’ mean?

Your card will provide approx  1/3 off the equivalent full adult bus fare that you would otherwise be charged for tickets purchased on board the bus. Some operators may offer additional discounts or other purchase options, please refer to your operator for the latest information.

How do I use mytravelpass?

Show your mytravelpass card to the bus driver, who will take the correct amount off the cost of your ticket.

When can I use mytravelpass?

You can use mytravelpass at any time of day and on any day of the week that the services operate, including weekends and bank holidays.

There is no restriction on the type of journey you make when you use mytravelpass. Your journey can be for school or college, visiting friends and leisure.

Who can use mytravelpass?

Anyone living in Wales aged 16 to 21 can use mytravelpass.  You should have a permanent address in Wales or attend full time education in Wales.

Only the person to whom the card is registered to and whose photograph appears on the card is able to use mytravelpass.

If anyone else attempts to use the card then this will be considered as fraud and the card will be cancelled.  You may also face the risk of prosecution.

Which buses can I use mytravelpass on?

If you are 16-18 years old all bus companies operate the Mytravelpass scheme. If you are 19-21 years old the list of bus companies who currently operate the scheme can be found here:

  • Arriva
  • Berwyn
  • Caelloi Motors
  • Celtic Travel
  • Cardiff Bus
  • Clynnog & Trefor
  • Eifions
  • First Cymru
  • Harris Coaches
  • Humphreys Coaches
  • Johns Travel (Gwynedd)
  • Lewis y llan
  • Llew Jones
  • Lloyds Coaches
  • M&H Coaches
  • NAT
  • Newport bus
  • Phil Anslow
  • Richard Brothers
  • Stagecoach
  • Stagecoach West
  • Taf Valley
  • Tanant Valley
  • VR Travel Ltd

It is updated regularly as more companies confirm their involvement.

How do I apply for mytravelpass?

Online - You can apply for mytravelpass online here.

Post - you can print off a form from the website, fill it in, include a recent passport sized photograph and send it to: PO Box 52, Penrhyndeudraeth, LL49 0AU

Phone - you can call us on 0300 200 22 33 and we will send you an application form in the post (which you can return to us in a Freepost envelope that we send you).

When can I apply for mytravelpass and how long will it last?

You can apply for mytravelpass 10 working days before your 16th birthday, or any time between your 16th and 22nd birthday.

mytravelpass will expire on your 22nd birthday and your card will no longer work.

If you applied for the pass when the scheme was only for 16-18 year olds (and you are still under 19 years old), we will contact you a month before your 19th birthday to ask you to email us so that we can re-issue your card for you can use until your 22nd birthday.

If you applied for the pass when the scheme was only for 16-18 year olds and  you are now 19 -21 years old, don’t worry, all you have to do is re-apply for a new card.

What proof do I need to apply for a card?

To apply, everyone needs to produce a recent colour, passport sized photo of themselves alone and provide the postcode of their main residence (eg. Term time address for those on full time courses in Wales). You will also need to provide your date of birth. 

The details you provide on your application will be confirmed by third parties on behalf of Welsh Government to check your identity and that the information given is correct.  See the privacy statement for more information.

In the event of false information being used you will not be issued with a card and risk prosecution.

Why do I need to provide a photo?

The photo is important so that the bus driver can check quickly that you are the person who is entitled to the discount.

If the driver is not satisfied that you are the cardholder, they may ask for another form of identification.

What if I no longer look like the photo on my card?

Let us know and send us a new photo by email. We will then re-issue your card using the new photograph.

I’m having difficulty filling out my application form, where can I get help?

If you’re having a problem filling out your application form, please contact us by calling 0300 200 22 33 and we will be able to help.

What if the text or design of the application form is not suitable for me?

If you require an application form or further information in an alternative format - such as larger font, braille or audio, then telephone mytravelpass on 0300 200 22 33 or email enquiries@mytravelpass.cymru

Do I have to pay for my card?

No, the card is free.

How long before I receive my card in the post?

It will normally take up to 10 days for your application to be processed and sent back in the post to you. If you have waited longer than that, please contact us by telephone on 0300 200 22 33.

I study in Wales, am I eligible for mytravelpass?

If you are in full time education in Wales and you fit the age criteria then you are entitled to a mytravelpass.

I’m visiting Wales, am I eligible for mytravelpass?

The scheme is only available if you live in Wales permanently or during term time (if you are a student in full time education).

Does mytravelpass mean I can travel free on trains?

No. The scheme gives you approx 1/3 off your bus travel only. The card cannot be used on trains. You can use the card on buses in Wales, including the TrawsCymru services. The card cannot be used on Megabus or National Express.

Are there any other discounts available to me?

You would need to contact your bus or train company to find out if there are any other discounts available to you.

mytravelpass is investigating opportunities for discounts with a number of partners, so please check our site regularly for the latest information.

How much will I have to pay for my ticket?

You would need to check the price of your journey with the individual bus company.

Can I purchase my tickets online in advance of travel?

mytravelpass provides approx 1/3 off the cost of your journey for tickets purchased on board the bus. Some operators may offer additional discounts or other purchase options, please refer to your operator for the latest information.

Can I use mytravelpass on coaches such as National Express and Megabus?

No. mytravelpass applies only to local bus services and TrawsCymru. You will not get money off your fare for journeys on Megabus and National Express because you have a mytravelpass.

Can I use mytravelpass on bus services outside Wales?

No. You can only use mytravelpass on bus services in Wales.

Can I use mytravelpass on cross-border bus journeys?

Yes, providing your journey begins or ends within Wales, you will be covered within the scheme up to and from the first bus stop in England.

Can I use mytravelpass as proof of my age?

No. mytravelpass cannot be used as proof of age or identification.

What happens if I lose mytravelpass or it is stolen?

If your card is lost or stolen, please contact us on 0300 200 22 33 and we will cancel it and issue you with a new card.

I’ve left mytravelpass on the bus, what should I do?

Please contact us on 0300 200 22 33 and we will cancel your card and issue you with a new one.  This is important to prevent anyone else using your mytravelpass fraudulently.

I’ve found a lost mytravelpass, what should I do?

If you find a lost card, please contact us on 0300 200 22 33 and report it. We will then cancel it.

I’ve lost mytravelpass, can I still receive 1/3 off my journey?

No. Without a valid mytravelpass card you cannot be given money off the price of your journey. Please call us on 0300 200 22 33 and we will issue you with a new card.

What happens if mytravelpass stops working?

Please contact us on 0300 200 22 33 and we will cancel your card and issue you with a new one.

What if I change address?

If you change address you must notify mytravelpass by telephone on 0300 200 22 33 and provide us with your new address. 

If you are moving to live outside Wales, you should also notify mytravelpass so that your pass can be deactivated.

Where can I find bus timetable and journey planning information?

You can receive timetable and information to plan a journey by phoning 0300 200 22 33. It can also be found at www.traveline.cymru

How much does it cost to call mytravelpass on 0300 200 22 33?

Calls to mytravelpass are charged at local rate and included in any free call bundles you may have on your mobile phone or landline contract.

How would I commend a good driver?

If a bus driver has been very helpful or assisted you or another passenger in a way that you wish to compliment, you can do this by contacting the relevant bus company. Remember to mention all the appropriate details.

What if I think the driver has been rude or unhelpful?

If you feel that a driver has been rude or unhelpful to you or to another passenger, you can  in the first instance report that to the bus company, giving as many details as you can.

Alternatively, you can report your complaint to Bus Users Cymru, an organisation that is supported by the Welsh Government to represent the interests of passengers. Bus Users Cymru can be reached by telephone on 029 2034 4300 or email wales@bususers.org. Bus Users Cymru will take up your complaint with the bus company.

Can my pass be cancelled by the operator?

Your pass can be cancelled if you provided incorrect information on your application form or misuse your card. If there is evidence that you have been rude or aggressive to another passenger or a driver it is likely that your pass will be cancelled and you could be banned from the operators’ services, or even prosecuted.